1. mysweetstore.in: The portal is run and managed by Balaram Mullick and Radharaman Mullick, 2 Paddapukur Road, Kolkata 700020 India

In using shopping services of mysweetstore.in, customers are deemed to have accepted the terms and conditions listed below. mysweetstore.in reserves the right to add, delete, alter or modify these terms and conditions at any time. The Customer is therefore advised to read carefully these terms and conditions each time he or she uses the shopping service(s) of mysweetstore.in. By placing an order the client is authorizing the company to pass on the order to the respective merchant / vendor and make sure the product is delivered to the given address. While rendering the service the company is acting only as an authorized representative of the client and not as his agent or in any other capacity. The company shall be handling the material only as a service provider. Nothing contained herein shall create or be deemed to create or construe a relationship between the parties such that Mysweetstore.in is regarded as a seller or purchaser of the Vendor / Merchant's products and all sales and purchases of the Vendor / Merchant's products pursuant to an order placed on the Mysweetstore.in are transactions between the customer, placing an order for the same on the Mysweetstore.in, and the Vendor / Merchant. Mysweetstore.in is an online store for the vendor / merchants to host and sell his merchandise and a facilitator of the sales contemplated herein.

  1. All prices are in Indian Rupees
  2. Products will be delivered to the address mentioned by the customer while placing the order. The Customer will provide full address with nearest landmark, pin code number and telephone number for all consignments booked for easy identification and prompt delivery.  Mysweetstore.in or its logistics partners will not responsible for delays / non delivery if the address mentioned is incorrect / incomplete
  3. Mysweetstore.in will not deliver any consignment with post-box address only. 
  4. Further, mysweetstore.in will not provide any proof of delivery with respect to consignments to be delivered to Central Government / State Government/ PSU offices.
  5. The normal delivery time of the product ordered is between 9:00 am to 07:00 pm on all days except for Sundays and holidays.
  6. Mysweetstore.in shall try its best for prompt delivery. The expected time of delivery is 2-6 working days from the time it is shipped, depending on the location. Delayed/early delivery for whatever reason shall not entitle the customer for any damages or compensation. Refund or replacement would be done based on the Refund and Replacement policy given in this website.
  7. While Mysweetstore.in takes great effort to ensure prompt possible delivery of fresh products, Mysweetstore.in shall not be responsible for the degradation in the condition of perishable items due to late delivery.
  8. For the items delivered by the logistic partners like Fedex, Gati or DTDC, their respective policies apply. mysweetstore.in reserves the right to charge the order if by any chance the recipient rejects the order for any reason except for damaged / tampered packaging
  9. Mysweetstore.in will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of mysweetstore.in.  No claim for loss / damage / delay will be entertained by mysweetstore.in in such events.
  10. Mysweetstore.in shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. Mysweetstore.in shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, national or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
  11. In spite of full caution taken at the time of delivery, Mysweetstore.in will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  12. All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer
  13. The items being shipped would be perishable in nature. It is the responsibility of the customer to to store it appropriately under refrigeration immediately post receipt. Degradation of product quality due to failure or delay in above will not be attributable to mysweetstore.in and mysweetstore.in will not be eligible for any refund or replacements if informed later than 6 hours of product delivery.
  14. mysweetstore.in reserves the right to withhold delivery of any consignment booked by the customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and mysweetstore.in will not be responsible for any consequence or loss due to such non-delivery. 
  15. Changes in delivery address post order placement will be handled on a case-to-case best-effort basis. mysweetstore.in reserves to right to claim and receive the courier charges for the consignment in case redirection.
  16. The Customer agrees to reimburse mysweetstore.in on demand any payment incurred by mysweetstore.in towards Octroi /Entry Tax charges, Sales Tax, Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid or for Non Submission of Various Government Forms / Road Permits any Other Government Levies for any consignment booked by the Customer.
  17. The product/services provided on this site are without warranties of any kind. Mysweetstore.in does not warrant that the products/services offered will be exactly similar, error free, or that the defects will be corrected.
  18. While Mysweetstore.in ensures to deliver best quality products from known sources, it is not responsible if the quality or taste of the product does not match the expectation of the recipient.
  19. If you are not satisfied with the purchase, you need to inform us on email - annapurna@mysweetstore.in within 6 hours of receipt with the supporting photographs as necessary. We will refund up to 50% of the product cost excluding shipment and packaging charges after reviewing the case.
  20. Products shown are indicative only. The accessories shown are not a part of the product unless categorically mentioned. The actual arrangement of any gift products will vary due to variability of contents across different destinations.
  21. In an event the ordered products are not available; they will be replaced with available products which are similar in nature and of equal value post confirmation from the customer
  22. Orders once placed can be cancelled or changed till the time of mysweetstore.in placing an order with the respective vendor.
  23. mysweetstore.in will not charge more than the prices mentioned on its web pages
  24. mysweetstore.in reserves the right to change the products on sale, product specification and price at any point in time. Orders placed before such changes will be serviced under older terms or money would be refunded
  25. mysweetstore.in reserves the right to dispatch the different items of the same order separately, not as a single package, if certain items in the package are not acceptable by certain couriers.
  26. mysweetstore.in does not, in any way, claim ownership or right over the Trademarks, Brands and Company Names used at this site, which are owned by their respective owners/companies. References to these products and company trademarks are used solely for the purpose of identifying the products supplied at this site.
  27. mysweetstore.in holds the right to destroy all records of delivery and other connected documents after 90 days of booking.
  28. Company agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy as provided by the logistics company and not the physical copy, however not providing of such proof will not be pre-condition for payment to mysweetstore.in by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, company would provide the necessary records in soft format as provided by logistics company.
  29. If the recipient of the order or the person who consumes and/or uses the contents of the order is different from the person who has ordered then it is the responsibility of the person who has placed an order to communicate all the terms and conditions that he / she has agreed  at the time of placing the order
  30. The customer undertakes and agrees with mysweetstore.in, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, customer will indemnity us against the consequences of the claim or action and the cost and expenses we incur in defending it.
  31. The sender is bound to above terms and conditions once he/she places the order. The sender should read the above terms and place the order with Mysweetstore.in only if they are acceptable by him/her.
  32. In the unlikely event of a dispute relating to the services of Mysweetstore.in, the dispute shall be subjected to the jurisdiction of Kolkata (India) courts.

Sorry for all the legal jargon