We at mysweetstore.in understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also provide free shipping of all products within India! As of now we do not ship outside in India.

After order placement and credit approval, delivery can take from 2 to 6 business days depending on where you live. But rest assured, whatever be the destination, we would be packing our products well so that they do not get spoilt

Shipping

Orders would be typically dispatched by the next working day from when the order is placed and payment is confirmed, subject to availability of product. In case the product is not available, we will keep you informed (Please refer to Refund and Replacement policy).

Our dispatch hours are from 9 am to 6 pm, 5 days in a week. We don’t dispatch on Saturdays, Sundays or other public holidays

Delivery

Since freshness of the products is extremely important, we have tied up with reputed logistics partners like Fedex, Gati and DTDC. Our logistics partners would endeavour to deliver the shipment within 48 hours from the time of dispatch. However depending upon the destination location it may take longer between 2 to 5 days

 Delivery deferral

If you want us to deliver the products on a later date, please drop us an email at annapurna@mysweetstore.in mentioning your Order Id immediately after placing an order. We would try to comply to this on a best-effort basis by shipping the order later. But we please be aware that there could be some misses due to high volumes of orders.

Once the items have been shipped we strongly recommend against any deferral as the products we are selling are perishable. You need to get in touch with the logistics partner and coordinate with them regarding your preferred delivery date. We would be providing you with the tracking details.

FAQs

What are the delivery hours?

Our delivery hours are from 9 am to 9 pm, 6 days in a week. We don’t deliver on Sundays or other public holidays

Can shipments be tracked online?

We will be providing the tracking id and you would be able to track the shipments through our logistic partner website.

What if the customer is not available at the time of delivery?

Please ensure you have someone to receive the package at the shipping location. Our logistic partners will try to contact the customers over phone in case the package cannot be delivered and finalize the time of second attempt. 3 attempts are made in 7 days period from the date of 1st attempt made.

Can I gift wrap the shipment

If you have any special delivery requests like gift wrapping or inserting any message, please drop us an email at annapurna@mysweetstore.in. Obviously, the message should not be offensive and we will use our discretion.

What to do if the shipment received is damaged or does not contain the items ordered?

Please refer to Refund and Replacement policy section