mysweetstore.in would like to be your friendly online sweet store. Keeping this in mind we have formulated easy, hassle free cancellation and refund policy.
If unfortunately you have to cancel an order, you will need to send an email to firstname.lastname@example.org mentioning your Order ID.
Depending upon when we receive the cancellation request, we will process it as per the below policy
If you cancel your order before your ordered items have been procured:
We will refund the entire amount without deducting any processing charges
If you cancel your order after your ordered items have been procured but not shipped:
We will refund the amount after deducting 50% processing fees. Before that we will be informing you so that if you change your mind decide not to cancel we will ship your original order.
If you cancel your order after your ordered items have been shipped:
Unfortunately, we will not be able to refund the amount in this case
Refunds will be made in the same form that the payment is received within 14 working days from the date of cancellation of order.
Order is cancelled by you
Please refer to cancellation policy above
We are not able to deliver the ordered items
We will contact you in case we are not able to deliver the ordered items. If you ask for a refund, we will refund the entire amount. Alternately, we can deliver some other item that is available at the same rate, post your concurrence.
Product delivered is not what you have ordered
In that case first accept our apologies. Let us know immediately by sending an email to email@example.com mentioning your Order Id and tell us whether you want a refund or an exchange. We will refund the entire amount if you want or send you your ordered items once again at no extra cost. Meanwhile enjoy what has been sent to you – that’s on us.
Packaging is tampered with or damaged before delivery.
Please do not accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. We will exchange it with a fresh package at no extra cost. However, there will be no refund in this case.
Ordered item are spoilt when received
While we have taken many steps to ensure the products reach you in a proper state, in the unfortunate event that the items reaches you spoilt, please contact us immediately at email@example.com mentioning your Order Id.
We will refund the entire amount to you if you want or send you your ordered items once again at no extra cost subject to the following conditions.
- You need to inform us within 6 hours of receiving the items. If you inform us after 6 hours from receiving the item, we will not be able to process the request
- If there is delay in receipt because it could not be delivered at the first attempt due to non-availability at home, we will not be responsible for the items getting spoil and no refund will be made.
- In case a delivery deferral is requested after the products are already shipped, we will not be processing the request and no be responsible in case ordered items perish. There will be no refund in this case.
All the products that we sell are perishable and hence are non-returnable.